Customer Relationship Management

Services

Customer Relationship Management

The Customer Relationship Management System (CRM) supports you in the monitoring of your customers through the entire lifecycle. The use of your data makes it possible to automate processes, personalize communication and make every contact professional.

Learn about your customers, gain valuable insights and get an overview of your sales funnel. Optimize your processes and automate campaigns. Get advice from the Callista group and distance yourself from your competition through innovative and user-focused solutions.

We accompany you from the analysis of your requirements to the conception, implementation, documentation and process optimization. We support you in the training of power users, regular employees and operation of your new CRM system.

Sales

Focus on the right priorities by using predictive intelligence to identify suitable prospects and prospective customers. This will help you to increase your revenue faster and to better manage your opportunities.

Learn what steps you need to take to automate business transactions and accelerate sales performance through real-time analysis of historical and predictive data.

Learn to understand customer behavior, trends and potential. Increase opportunities and build trust with customers through relevant product recommendations.

Set goals, monitor target achievement, perform targeted training, and improve your business earnings.

Spend more time selling and less time managing.

Marketing

Gain a comprehensive picture of your customers by combining customer information and customer interactions in one place, ensure consistent communication between sales and marketing and create a seamless customer experience.

Create and automate campaigns, convince with personalized communication across all channels, design appealing mailings, compare their successes and improve customer satisfaction with tailor-made experiences.

Create and automate campaigns, convince with personalized communication across all channels, design appealing mailings, compare their successes and improve customer satisfaction with tailor-made experiences.

Create and automate campaigns, convince with personalized communication across all channels, design appealing mailings, compare their successes and improve customer satisfaction with tailor-made experiences.

Service

Meet your customers service expectations wherever and whenever they are required. Increase customer satisfaction and increase your service level through the use of automated processes.

Enable your customers to find answers easily and quickly. Create communities so that your customers can interact with colleagues and experts.

Enable your employees to efficiently analyze and resolve problems by providing them with the information, data, and tools they need. Use machine learning to refer employees to relevant articles and cases.

Ensure consistent responses across all channels by using a centralized knowledge base and analyzing responses to continually improve your service.